Tag Archives: Waiting Tables

Ketchup? Ketchup?

The dinner rush started earlier than usual last night, and I found myself running around the restaurant at a more hectic pace. At one of my tables, I had a middle-aged couple enjoying some cocktails, and while I was busy on the other side of the floor, I saw another server drop off their food.

While I had like three or four other things that I needed to take care of at the same exact time, I made a mental note to swing by, to see if this guy might not need any ketchup for his burger. Normally I’d just drop off ketchup automatically, but he didn’t order fries, the burgers come fully dressed, and for whatever reason, my restaurant encourages us to ask, “Would you like ketchup?” instead of just setting out some ketchup.

Excuses, excuses, I know, I know, I should have just had that ketchup out there anyway, just in case, but I was running some food, and when I tried to sneak over to my two-top, another table flagged me down and started handing me dirty plates. So I had to clear everything off, I had to run into the kitchen and set everything down for the dishwasher.

And then on my way back out to the floor, I have to pass by the window, like I said, it got pretty busy, Sundays are always busy, but not usually this early, not all at once like this. I had to run the food. I just hoped that my guests over at table thirteen were enjoying their meals, that if the man did need ketchup, that he’d be able to wait the extra two minutes or so that it would take me to run these plates out.

But just as I set them down, the floor manager got my attention, he was standing across the restaurant, pointing his finger to the side, mouthing out something about I don’t know what, exactly, I can’t read lips, but he was clearly trying to communicate. “Rob,” he leaned in when I walked over, “Table thirteen is pissed. They said they service is lacking, generally, that the guy needed ketchup and mustard.”

Again, I’m willing to take some fault, some. It never hurts to bring out ketchup. At most places, it’s not even questioned. But like I said, our burgers come dressed with three different types of sauce, and he had coleslaw instead of fries. And for real, I was only late by what at the most could have been maybe two, three minutes tops, however long it takes me to do two laps through the kitchen and back out on the floor.

Nope, this guy only needed two minutes to somehow grab a manager’s attention, to complain not only about the lack of ketchup, but about my service in general. And yeah, maybe I wasn’t a hundred percent on top of the game, but I thought things were going fine enough. Just minutes before, the lady had asked me for some extra tonic water for her cocktail. I brought over an unopened bottle and popped it for her right there, she even said out loud, “Wow, what a nice touch, thanks.”

But if there’s one thing I’m taking away from over a decade of waiting tables, it’s that you don’t fuck around with people’s ketchup. The lack of ketchup on a table has a way of turning normally pleasant and sane people into ruthless lunatics. Nineteen times out of twenty, if I’m running a burger or a sandwich to a table, chances are that before I even have a chance to fully place the dish in front of a customer, they’re already bombarding me with that one-word question:

“Ketchup?” That’s it. Just, “Ketchup?” like a tick, like it’s rattled off instinctively, no, “Please,” no, “May I have some,” or “Can you do me a favor and bring me some.” It’s just, “Ketchup?” And chances are, there’s probably already ketchup on the table. I’ll put down the plate, they’ll say, “Ketchup?” I’ll motion toward the ketchup, but it’s like they can tell, they don’t even have to look at the ketchup, they’ll just say, “More ketchup?”

And so, yeah, I’m in the awkward position right now of trying to defend myself when I clearly understand how important ketchup is to the majority of American diners. I don’t even know why restaurants put any effort at all into their food. At my place it’s something like twenty bucks for an in-house ground chuck steak burger, on a freshly baked bun, blah, blah, blah, stop talking and go get me even more of that sugary tomato syrup to pile on my meal.

Yes, I’m sorry I messed up by not getting this guy his ketchup right away. I am. But I was only like two minutes late, I already said that. This man found it necessary to complain to a manager. Like let me see if I can’t get this waiter in trouble because I don’t have my five ounces of ketchup. Worse, when I went to walk by the table a few minutes later, this time the guy was talking to one of the hostesses. I stood there for a minute, until the hostess interrupts, “I’m sorry you had to wait for your ketchup, but I’m not a manager, I’m a hostess.”

And so I stepped in, “Listen sir, I’d like to apologize, I’m really sorry that …”

But he cut me off, his mouth full of hamburger and ketchup, “You know something? The service here is really lacking. I had to wait a while for this ketchup,” at which point his wife interjected, “He’s been waiting for this ketchup!” and the man continued, “I can understand if it’s Saturday night or something, but it’s not, it’s Sunday, it’s not hard, your job’s not that hard.”

That’s when I kind of just froze, I deflated, I was totally defeated, this man looked me in the eye and told me that I’m not very good at my job, a job that’s not that hard anyway. And I’m not a bitter guy, I strive to find happiness in my daily routine, but here I am, I’m almost thirty years old, I’m waiting tables at a restaurant, and I have this man making an effort to find two people he thinks are in charge of me to complain about my performance.

What are you trying to do, what’s your end game? I was nothing but polite, smiling for you while I took your order and brought you your drinks, are you trying to get me fired? Is that your goal? You want to set an example to all of the waiters and waitresses out there, look, if you don’t get me my fucking ketchup, I’ll complain, I’ll get you in trouble?

I had a very strong urge to do something stupid, to slam my fists down on the table and tell him what’s what. But I didn’t. I just kind of blankly looked at him and told him, “Well, I certainly apologize,” and then I walked away, delegating any other tasks to my coworkers, doing whatever it was that I could to not have to interact with them for the rest of the night.

And the manager swung by table thirteen again toward the end of their meal, to continue the apologies for my incompetence, to offer them a free dessert (which they eagerly accepted.) I don’t know. I made a slight mistake. These two went in for the kill. I’m trying to get past it, but man, there’s still that urge, that desire to take the burger out of his hand, chomp off a bite and tell him to fuck off. Seriously, if I’m ever at a restaurant, and there’s no ketchup, I’ll just eat the burger. I’m a big boy. I’m not going to cause a huge scene. Man, I could complain about this forever.

Phantom phone syndrome

There’s nothing more depressing than phantom phone syndrome. Everyone experiences it to some degree, you’re walking around, maybe you’re at work, and you feel your phone vibrate in your pocket. This happens to me all the time, I’m waiting tables, I’m going over the specials or grabbing a refill on a Diet Coke and I’ll feel it, the buzz-buzz in my pocket. And this sucks because at my restaurant, like at most restaurants I’m sure, you’re not really allowed to be on your cell phone while you’re on the floor.

But what am I going to do, go seven hours without checking my phone? That’s cute. Come on, I’ve got to check my phone. Who knows what kind of emails I’m going to get, or text messages. Maybe something big, something I’ll need to respond to right away. Probably not, but maybe. With the no cell phone thing, I’m limited to a couple of options.

One, I can try to duck away into one of the store rooms, like where they keep all of the liquor in the back, or maybe by the lockers. I’ll whip out my phone and … nothing. But I was sure I felt a tingle. It wasn’t imaginary, I definitely felt something, maybe I’m going crazy, maybe the phone company sends out phantom texts every once in a while to keeps its customers’ attention focused firmly on their cell phones.

And then maybe my boss will walk in, there’s a very real likelihood that the longer I’m hanging out back here, someone’s going to pass by, they’ll see me on my phone, it’s probably someone in charge. Are they going to write me up? Is this going to be like a formal, “Rob, we’ve caught you on your phone and now you’re officially in trouble,” type of deal? Or maybe they’ll give me one of those, “Ugh, Rob, come on, haven’t we been over this? This is really annoying, you guys always on your cell phones,” more unofficial admonishments, while I’m not technically getting in trouble, I’m still getting a once-for, I have to make eye contact and say, “I’m sorry, I’m really sorry, I shouldn’t have, I just, I’m sorry,” types of apology/thank-you-for-not-writing-me-up.

Back to work, back on the floor, try to pass by all of my tables, make sure that everything’s OK, “How is everything, OK?” and three of the people at the table smile or give me a thumbs-up or something, but that fourth person is chewing, and she gives me a weird look, I can just tell she’s already planning out what she’s going to write down on Yelp, something like, “Why do these stupid waiters always wait until I’m mid-bite to come over and ask if everything’s OK? I’m eating! I’m chewing! Ugh! These people are so stupid! Leave me alone!” and then I feel my phone buzz in my pocket again. This can’t be a phantom alert, I’m pretty sure I felt two specific, distinct vibrations, the “buzz-buzz” of a text message.

But I can’t risk the supply closet again, not tonight, definitely not tonight, in fact, I probably can’t risk getting caught in the supply closet again for at least another week, I can’t become a serial offender, an established slacking-off pattern emblazoned into the consciousness of my superiors. Imagining I got off with a warning that first time, this second time, “Two times in one night?” that’s definitely going to be a write-up, “Sign here please,” making me place my signature on a piece of paper, a confession really, an admission of guilt, yes, I was on my cell phone, not once, but twice tonight. Twice.

So I’ll go to the bathroom, definitely not an ideal environment to take an informal break, but whatever, at least the door locks behind me, there’s no chance of anybody catching me in the act. But remember earlier when I wrote that there’s nothing more depressing than phantom phone syndrome? There’s actually something much more depressing. It’s taking out your phone, realizing that despite the very tactile sensation of an electronic device vibrating in your pocket, there’s nothing on the screen, no alerts, no notifications. And then you get that sudden awareness that you’re standing in the stall of a public men’s room desperately searching for messages, for some sort of communication that simply isn’t there. It doesn’t exist. Nobody’s trying to get in touch with you. And you’re hanging out in the bathroom. That’s the most depressing thing I can think of.

The night drags along. I’ll feel more phantom buzzing here and there, but I’m not going to allow myself to fall for it again. Fool me three times, shame on me, right? But my cell phone is patient. Go ahead and don’t check me, it’s whispering, I’ve got tons of phantom buzz reserves. I’ll go off regularly. How does every ten minutes sound? You think you can get through the whole night without checking to see even once if somebody might have emailed or texted you something? Anything?

Buzz. Buzz. Buzz. Buzzbuzzbuzzbuzzbuzzzzzzzzzzzzzzzzzz.

All right, there are still two hours left to go, and if I go to the bathroom one more time, I’m liable to set off some alarms, “Hey Rob, you might want to go to a doctor, you’ve been going to the bathroom an awful lot tonight.” Nobody would ever say that to me, because it would be painfully obvious what I was really up to, checking my phone. And there are only so many men’s room visits I can stomach during a single shift.

Plan C is for when I’ve exhausted all other options. It’s about hiding in plain site. I try to get to a computer terminal ideally situated ten to fifteen feet away from the manager on duty. I want to be looking right at the boss, huddled over the screen, making it appear as if I’m hard at work. And that’s when I casually reach my left hand around my back to grab the phone out of my right pocket. I slip it in front of the restaurant computer and go about my business as if there is no phone at all.

But, and I can’t believe this, nothing? No messages? No texts? I definitely felt something. I open up the Twitter app. Zero notifications. Facebook. Nope. I’m looking on my scheduling app, my calendar, all the useless apps that I never open up or use. Which one of you is making my phone buzz? What’s going on?

I jerk my head up. Where’d the manager go? Shit. He’s to my left. He’s making a beeline. Did I get lost? Was I at the terminal for too long? I must have been. I must have been swiping between menu pages too aggressively. Is it too late to get my phone back in my pocket? It’s too late. He’s two steps away so I put my phone on the counter and cover it with a tip tray.

“Rob is everything OK?”

“Yeah boss, I was just checking to see if I’d entered in table twelve’s desserts.”

“That’s it? You looked pretty concerned.”

“Yeah boss, that’s it.”

And that’s when the phone buzzes underneath the tray, audibly. It’s actually louder, like the buzzing phone made the tip tray buzz a little too, and it’s vibrating, it’s actually moving slightly across the counter.

“Rob. Come on man. Again?”

And what can I say? “Boss, it’s not what it looks like. It’s a phantom buzz. It’s not really buzzing at all. Trust me, you’re brain’s playing tricks on you. Sir, we’ve got to be careful, spending too much time online, on the phone. You get that, right? Phantom phone syndrome? That’s a real thing, right? I’ll send you an article I read about it online. I’m totally serious here, it’s all in your head, for real.”

We’ll take the cheapest bottle of white wine, please

I’m not really into writing about my day job, or my night job really, about waiting tables. I do it sometimes, but it’s just something that I want to keep separate from the rest of my life. Because when I do venture into stories about something that happened in the restaurant, it tends to be negative, something that bothered me so badly that I couldn’t help but come home and write it out. And then I start out with a big disclaimer, an “I don’t like writing about the restaurant,” opening paragraph, like this is somehow a justification for some complaint I’m going to air about a customer that asked for too many ketchups or a couple that sat in my section for too long.

But here it is: the other night I had a table of three women. And yeah, I’m a few days removed from the situation, and so it’s not bothering me as much as it did that night. I came home fuming, trying to keep a lid on the rage inside. Why did I let myself get so angry? I fantasized about how I’d tell this whole horror story, a “Can you believe it?” play-by-play.

But now that I’m sitting down in front of my computer, now that I’m trying to piece back the sequence of events, everything feels so petty, the women, me. Mostly me. Mostly the fact that I got so upset, that I gave these three strangers so much power over me, to let them direct my emotions, my thoughts. And over what?

They ordered a bottle of Sauvignon Blanc. They ordered the cheapest bottle. Whatever, I mean, that’s what it’s there for, right? I did the whole waiter-opens-up-a-bottle-of-wine routine, the presenting of the bottle, the pouring of the little taste. Where most people are like, “fine,” especially with the cheap stuff, this woman made a face, a scrunched up mouth face.

And she held it for a minute, all the while twirling the glass in her fingers. Finally she was like, “I don’t know. I don’t know. I just … I just … I don’t … I just,” before making her friends try. In my head, I’m thinking, come on ladies, it’s the cheapest bottle of white wine on the menu. What are you really expecting?

But the other friends got stuck in the same feedback loop, “Well,” they said while sniffing the inside of their empty glasses, “I can’t … it’s just … we don’t,” and I cut them off, I was going crazy, I reached for the bottle and very graciously offered them something else. “We’re really sorry,” they said, to which I replied, “Don’t be sorry, I’m happy to bring you something you’ll enjoy.”

And I did. They ordered the second cheapest bottle of wine. “Much better,” the first woman told me after tasting it. The relief on her face, in her voice, it was like she had just received the antidote to a poison that had been causing her visible distress. “We’re so sorry,” she continued, “it’s just … we’re just … this is much better.”

Fine. Terrific. They ordered three veggie burgers, they ordered three sides of avocado, and they sat in my section for the rest of the night, picking at their food, and then engaging in what I can only assume was a spirited game of “let’s see who can drink our wine the slowest.” But this was the end of the night, I had been working there since eleven in the morning, I had absolutely no fight in me, I couldn’t have gotten annoyed simply because I was too tired. So what if I was losing out on another turn of that table? That would have been even more energy that I would have had to expend, gas that I didn’t have left in the tank.

I dropped the check and left them to figure out the bill. A few minutes later, all three of them had their hands in the air, trying to get my attention. “Yes?” I was trying to figure out what could have been the problem. Did I forget to take the first bottle of wine off the bill? Had I handed them someone else’s check?

“Can you go ahead and take these avocado charges off? We never pay for avocado.” And I didn’t know what to say. Everyone pays for avocado. There’s an avocado button on the computer. In fact, there’s no way for anybody to get avocado in this restaurant without paying, so I told them all of this, that there wasn’t really anything that I could do. They started to turn on me, fast, “Listen,” they told me, “Two dollars isn’t going to make a dent in our wallets. But we never pay for avocado.”

They made a loaded statement like that, basically saying, listen asshole, we have tons of money. You think we give a shit about two dollars? No, we don’t. But we don’t want to pay for this. And framed in that light, I took another look at my guests, I noticed their expensive bags, the Merrill Lynch corporate credit cards they had on the tray to pay for their meals.

This wasn’t about two dollars at all. Neither was the wine service. The whole night for them was an exercise in power, in going out and flexing a little muscle. Take this bottle away. Make this two-dollar charge disappear. You, come over here and do as we say.

And when I refused, I knew they’d probably tip less. They started laughing a little. I walked away and when I came back, they handed me the bill. They totally tipped less, thirteen percent each. And that’s when that rage started. I would have never let them see it, that would have been giving them exactly what they wanted. But I took that anger home with me. I brought it into my house when I started “venting” to my wife about how I can’t stand this and that.

Only a few days later, after I’ve had a minute to cool off, can I see how ridiculous the whole situation was. Stuff like that is going to happen and there’s nothing I can do to stop it. I did what I had to do and that’s that. Why am I getting so pissed off? It’s all about what I said earlier, that by allowing myself to be angry at these three strangers, I’m giving them the power that they’re seeking, over me, over my emotions, over my mental well-being.

Fuck that shit. I don’t need their two dollars each either. Is that going to make a dent in my overall financial security? Hardly. I just have to remind myself of all of this, the next time I’m dealing with unpleasant customers, the next table that I’m serving that I can’t seem to satisfy. I’m just doing my job, doing the best I can, and if someone else isn’t happy, then that’s on them. I’ve got to be better about not letting random people dictate the terms of how I feel.

I like it ice cold

I want my ice cream cold, so cold that my tongue shouldn’t even be able to touch it, not safely. I want you to have to take it out of the deep-freeze freezer, you’ll actually have to put it in the microwave just to take it down a bit, just a couple of degrees, to where it’s still way too cold to touch, I still can’t lick it, I’d still get a major ice-burn on my tongue if I attempted premature contact.

And then I want the spoon to be warmed up, not in a microwave, obviously, you can’t put metal in the microwave. Maybe I could find some sort of a composite spoon? All right, give me a spoon made out of the same material they make hockey sticks and golf clubs. I want it to be light, like ultra lightweight, so now OK, you can go ahead and throw it in the microwave for a minute or two.

If you haven’t already, you should go ahead and buy two microwaves, because I don’t want to wait around while you’re messing with different power level settings for the ice cream and for the spoon. I want them both to be warming up at the same exact time.

All of my soda has to be ice cold too. Also, the carbonation has to be really powerful. But more importantly, really, really cold. But only slightly less important, the carbonation. Don’t talk to me about freezing points, I want a colder-than-ice Coca-Cola that somehow hasn’t turned into a block of ice. I’ve seen it done before, it was science class in high school, or a science TV show that the science teacher showed us on one of those days where she didn’t feel like teaching, it was something about not disturbing the liquid, or putting something inside of it, and it’ll stay liquid.

You know that sensation you get when you first take a sip of a really ice cold drink? Like you can feel it working its way down your esophagus? I want that with every sip, not just the first. And I don’t want to feel it just in my esophagus, I want to feel it all the way down, snaking its way through my intestines, that refreshing feeling chilling a path throughout my whole digestive system.

My soup also has to be really cold. I don’t care what time of year you’re supposed to traditionally eat gazpacho, I’d like it in January, February, if there’s an unseasonably cold stretch through March or April, I’m going to order gazpacho then also, along with other summertime soups, watermelon bisque … I can’t think of any other cold soups, but I know they’re out there, and again, ice cold, I want you to serve me a whole tube of Sensodyne as an appetizer, something to really numb up my gums, I want to hold a big mouthful and really let my whole head cool off.

Iced coffee, iced tea, ice, ice cold. And don’t bother with the regular ice cubes. I want ice cubes made out of iced coffee and iced tea. It has to be cold brewed, by the way. I don’t want anything that’s ever been heated up. I mean, yes, to some extent, I’m always going to have to acknowledge the fact that the earth was formed out of a ball of cooling molten rock, but that’s just it, it’s cooling, it’s getting there.

My favorite planet is Pluto. My favorite sport is ice hockey. If I got to choose a superpower, it would definitely be ice powers. Then I wouldn’t have to worry about talking about any of this nonsense. Give me a hot soup, go ahead, I’ll ice you dead in your tracks, that hot soup’s never going to make it over to my table. And then next idiot server who even thinks about sending over another bowl, he’s going to think again. He’s going to bring me the coldest one they’ve got. And then – zap! – ice powers to make it even colder, and I’ll be able to take it, no frost-burn, no Sensodyne, just straight up cold, colder than all of the Coors Light in the Rockies.

Because seriously, I can’t emphasize enough, I really like my stuff cold. Make sure you tell the chef, because I’ve got a thermometer right here. I’m going to use it, and I’m going to send it back. It’s all just a matter of how many times I’m going to send it back. Got it?

About that new guy at work

I’m always running my mouth, at home, on the Internet, at work. Especially at work. At the restaurant, it’s not like I’m even trying to get in anybody’s way, I just can’t help myself. I’ll see two or three people standing around doing what they’re doing and I have this compulsion to go over and start talking. And I don’t even have anything to say, not really, I’m just bored, I just want to hear the sound of my own voice, I just want some distraction from the mundane of the workday.

For example, maybe two people will be polishing silverware and I’ll walk up behind them and insert myself into whatever it is they’re doing. I’ll pretend like I’m in charge, like I’ll start giving critiques on what they’re doing, something like, “Ooh, hey guys, let’s make sure that when we’re polishing, we’re like really polishing, like let’s make an effort to really make sure that we’re getting each piece of silverware just really sparkling clean. Is that cool? I’m not saying you guys are doing a bad job. No, not a bad job. A great job? Well, definitely not a bad job. Let’s just constantly strive to focus on how we can improve, like how can we be doing this better more efficiently, stuff like that.”

Like one or two sentences in, one of them is sure to walk away, but I can’t stop myself. I just have to keep going. I have this natural ability to go on and on and on like that, without pause, for hours. I could have stood there talking about silverware for the rest of the shift. But like I said, I’ve gotten to the point at this job where people will see me start to open my mouth, and they’ll roll their eyes and look for some other direction in which they might escape.

And so it was getting rough there for a while, me, constantly in need of attention, everybody else, not wanting to give me any attention at all. I’d try to go a whole night without running my mouth, like maybe I might gain back the esteem of my colleagues, and then after a couple of weeks of acting like a regular employee, I could slowly start making long-winded jokes again. But I tried, and I couldn’t even get through one night.

It got to the point where I figured I’d exhausted the patience of pretty much everyone on the staff, and so I was just about ready to hand in my two-week’s notice, to move on to another job with a new group of coworkers. But then we got this new hire, a guy about my age. He made it through training no problem, and as he started his first few nights on the floor, I thought, well, maybe he’ll listen to me for a while, maybe I can joke around with the new guy without having to worry about him walking away mid-sentence.

So I went up to him one day while he was at the computer and I was like, “Hey man, I bet you can’t guess what number I’m thinking of.” I would do something like this pretty often. Even if whoever I asked wound up guessing correctly, I’d never admit it. I’d just keep saying, “Nope. Nope. Nope,” until it was painfully obvious that I was just wasting everybody’s time.

But this guy, as soon as I said, “Hey man, I bet you can’t guess what number …” he just blurts out, “Seven,” and he’s looking me right in the eye and I’m taken a little by surprise, I mean, it’s not like I was really trying to pick a number, I never do, but I guess yeah, seven kind of was in my head, like maybe just formulating that question, my mind picked out a number at random. I think. Or did he say seven so quickly that it caught me off guard? Like maybe he said seven and I started thinking about seven right away?

“Nope,” I told him, he was like, “Really,” the whole time looking at me right in the eye. Man, this guy was such a weirdo, always straight-faced. I mean, yeah, I spend probably a little too much time goofing around at work, but this guy, it’s like he’s a machine, an emotionless, soulless robot. And he just kept staring at me, this creepy gaze.

One time a couple of days later, he’s standing around with a group of three or four other coworkers, they’re not doing anything, everybody’s checking their cell phones. I decide to walk over and start talking a bunch of nonsense, I say, “I’ll give anybody two hundred bucks if they can guess what song I’ve got stuck in my head.” It’s classic, because they can never prove it, I’ve got their attention, and even if they got it right, there’s no way I’m paying two hundred bucks.

But again, this new guy, he looks me right in the eye and he starts singing along with the exact song as it’s playing in my head. And I can’t make excuses for it this time, there’s no trying to justify whether or not who put what in who’s head. This is like, line for line, he’s in my head, I’m hearing this song, and he’s mouthing it out in real time. And that gaze is locked, I can’t pull myself away, I can’t turn the song off in my head, everything’s out of control. I’d like to freak out and run away, to say something, anything, but I’m frozen.

Finally the song ends, I can feel him let go of the mental lock, he stops singing, he just opens out his hand and says, “Pay up.”